Provide exceptional customer service by being professional, courteous and competent at all times.
To be responsive to customers’ requests and concerns. Offer tips and recommendations that save our customers money.

In our quest to better serve you, we are updating our computer service system. This process will commence on Wednesday, November 25, 2020 and will be fully operative on December 2, 2020.

During this week long process, you will not be able to obtain any account information. You will be able to make payments by phone through the Interactive Voice Response System (IVR). Payments can be made by check and only if the payment information have the account number.

New services, terminations and other account information will be temporarily inaccessible by our staff in drive-thru and our Call Center.

Please be assured there will not be any service interruptions or late fees assessed during the period of 11/25/2020 through 12/02/2020.

We apologize for the inconvenience and will resume full operation on Wednesday, December 2, 2020.

The Customer Care Department supports the City of East Point’s major utility services, including Electric, Water, Sewer and Solid Waste. Customer Care is comprised of  three divisions: Meter, Customer Service and Collections. Our mission is to provide excellent customer service to our internal and external customers while following sound fiscal, operational and procedural guidelines. Welcome Brochure

The City of East Point is proud to partner with SeeClickFix to develop the ‘Access East Point’ app which is a 311 citizen request and work management tool for local government. This technology builds trust between citizens and East Point staff by making it easy to report, manage and resolve non-emergency service requests in the City.


Customer Care Residential New Service

Due to COVID-19, Customer Care is closed to the Public.
In order to set up new service, or transfer service to a new location within East Point, click on the appropriate link below and complete the application. Provide two forms of identification that is listed on the first page of the application, provide a copy of the lease/warranty deed/settlement statement. The lease/warranty deed/settlement statement must be signed by the property owner and the tenant.

Establish New Residential Service
Transfer of Service

Once the application is completed, drop off the completed application and supporting documents with the money order or cashier’s check made payable to the City of East Point in our drop boxes located at 2791 East Point Street in front of the Customer Care building or the Customer Care Drive-Thru located at the end of the street in the stand alone building.

  • If the property has electric services only the deposit will be $125.00 and a connection fee of $60.00.
  • If the property has electric and water services, the deposit will be $125.00 for electric and $75.00 for water and a connection fee of $60.00.
  • If the property has water services only, the deposit will be $75.00 and a connection fee of $60.00.
  • If the services are being transferred, the $60.00 connection fee will be required.

Please allow three (3) business days for the utility account to be set-up for new services.

The payment for the deposit will be accepted in the form of a money or cashier’s check made payable to the City of East Point and provide the address and the name of the account holder.
Once the new service is set-up an email will be sent from Customer Care with the new account information and a copy of the receipt for payment.

Utility Disconnection for Non-Payment Resumes after August 31st

The City of East Point disconnection policy for non-payment and penalties will resume after August 31, 2020. As the pandemic continues to impact our valued customers, our drive-thru will remain open from 8:30am-4:30pm, however, our lobby will remain closed to the public. Payments are also being accepted through our website,, or by phone (404) 270-7010. Please check our website for updates. For questions or concerns, please send an email to

Please see the list of Agencies for Utility Payment Assistance:
Fulton County Community Action Authority (FACAA):
(404) 839-8588, (404) 484-8913 or (404) 484-8481
Zion Community Development Corp: (404) 766-3141
United Way Contact Number: 211
Nicholas House: (404) 758-5626 or


Same Day Service: All applications must be completed and submitted by 3:00 p.m.

Next Day Service: All Applications must be completed and submitted by 4:00 p.m.

New to East Point?: Come by our office located at 2791 East Point Street to establish your utility services.

The Customer Care Department will be closed temporarily from 10:00 AM to 1:00 PM on the following dates listed to conduct meetings with the goal of better meeting the needs of you, our valued customer: April 15th, May 20th, June 17th, July 15th, August 18th, September 16th, October 21st, November 18th, and December 16th.

All payments must be made by close of business (Monday through Friday) no later than 5:00 PM to avoid interruption of service.



We will read your meter, compute usage, and bill you monthly. There is a base rate for all residential services, which includes electrical, garbage, water, and sewer services. Bills are also generated on active accounts with no usage.

The City of East Point has 18 billing cycles, all of which are arranged geographically in an effort to make the Customer Care meter reading system as efficient as possible. Billing dates are determined by the service location. The billing date will vary no more than three or four days during billing cycles. Contact Customer Care to inquire about the amount of your bill if you do not receive it.

There is a standard industry fee of $3.00 assessed to all accounts for Customer Care developments and upgrades. Periodically, fees will be increased to cover rising industry costs for the production of services. The $3.00 charge is assessed every month and was approved by East Point City Council per the 2014 Budget. *Please note the City of East Point will no longer assess fees for online or telephone services.

The environmental cost is an increase or decrease in rates that are charged to recover capital, operating and maintenance costs associated with government mandated environmental costs. These rates charged to electric utility customers may be increased or decreased in an amount per kWh through an environmental compliance cost recovery rider.

In keeping with sound financial management practices, the City’s policy ensures that its utilities are operated in a fiscally sound manner, and as such to make environmental compliance cost recovery adjustments, as necessary, to pass on compliance costs for federal mandates to utility customers.

The City of East Point offers customers E-Notification Billing, which is convenient and environmentally friendly. Please contact Customer Care at (404) 270-7010 to sign up for E-Notification Billing, change your email address and/or to verify your email address is on file.

Our meter readers use a hand-held computer to enter meter readings. This device may ask for verification if the consumption appears to be abnormally high or low. Meter reading accuracy is monitored and is consistently over 99%.

The monthly PCA Rider in cents per kilowatt (kWh) shall represent the difference between total East Point Power costs (including wholesale power, distribution system operations and maintenance, administrative charges, transfers and allocations paid to East Point’s general fund), and total East Point Power revenues (including sales of electricity and other operating receipts) divided by the total kWh hour sold to customers served under tariffs subject to such power cost adjustment (PCA). Application of this rider is at the sole discretion of the City of East Point. Applicable tariffs include residential, general service and small, medium and large power.

The City of East Point is offering year round open enrollment for the Senior Citizen Utility Discount Program, which provides a $7.00 per month discount on electric service for one senior residential account.

Eligible seniors must continually meet all of the following criteria:

  • Participant must be the named residential account holder.
  • 65 years old or older with an income not exceeding fifteen thousand dollars per year ($15,000).
  • Senior Citizen account holder must be a full time resident of the location where utility services are provided.
  • Account must remain in good standing with no overdue balance. Any billing cycle for which there accrues or remains an overdue balance will not have the senior discount applied.
  • Senior Citizen Account holder must provide evidence of continued residency and qualification by January 1st of every year to continue eligibility for the senior discount.
  • Interested parties may enroll in the program at the Customer Care Department, 2791 East Point Street. For more information call (404) 270-7010.


The City Ordinance mandates that a deposit and connection fee be required to initiate service for all customers as indicated in the Welcome Brochure.


New residential service can only be established during the normal business hours of Monday through Friday, 8 AM to 4 PM. Please refer to the check list below to ensure you have the appropriate documents needed to establish new service.

One (1) document is required from this category:

  • Current Driver’s License
  • Current State Issued Identification
  • Current Military Identification
  • Current United States Passport or Passport Card

One (1) document is required from this category:

  • Original Social Security Card
  • Birth Certificate
  • Current Debit Card
  • Current Credit Card
  • Current Health Insurance Card
  • Current Work Identification with Photo
  • Current School Identification with Photo

One (1) document is required from this category:

  • Settlement Statement
  • Warranty Deed
  • Current Tax Bill

Three (3) documents are required from this category:

  • Listing agreement and signature required
  • Management Agreement with two (2) forms of Identification (Please see Categories A and B)
  • Copy of Real Estate License, if providing copy of listing agreement
  • Item(s) required by Category A above
  • Item(s) required by Category B above
  • If the listing or management agreements are in the name of a business, an employee I.D. with picture is required

One (1) document is required from this category:

  • Signed Lease by Tenant and Landlord


  • $5.00 fee required for Credit Check
  • $100.00 to $200.00 deposit based on Credit Check Report
  • $60.00 Establishment Fee. In addition, deposit may be increased based upon the monthly average bill amount.
  • $40.00 Deposit for Same Day Service


For homeowners renting property, there is an opportunity to establish a Landlord Agreement, which is a savings to the property owner. In a Landlord Agreement, the deposit made to establish services remains on the account even when a tenant leaves the property. This deposit allows for an easy transition between tenants, permitting the property owner to avoid paying reoccurring deposit fees to establish service.


Upon termination of service, deposits are refunded partially or in full based on the final reading of the bill. If the final bill is less than the deposit, the difference will be refunded to the customer. However, if the final bill is more than the deposit, the balance must be paid within 45 days after the due date or the account will be sent to Collections.


The request to terminate service must be in writing, and include a Driver’s License or picture ID. Requests can either be faxed or delivered in person to Customer Care.


Kelvin Miller

Customer Care

East Point City Hall
2791 E Point Street
East Point, GA 30344

Hours of Operation

Monday – Friday
8:00 AM – 5:00 PM

(404) 270-7010