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City Clerk's Office
8:00 AM – 4:00 PM
City Manager's Office
The City Manager serves as the chief executive and administrative officer of the city. He oversees the development of the annual operating and capital budget; supervises department directors; supports and implements Council policies; and manages the day-to-day operations of the city.
No. Certain charges require a court appearance and carry a fine that is Judge-imposed. Please reference the list of most common charges that require a court appearance.
Yes, this may be accomplished by requesting a pre-trial after the Judge calls your name, during your arraignment hearing, and speaking to a Solicitor.
No, East Point Municipal Court only accepts the following methods of payment:
- Cash (in person only), money order, cashier’s check, and all major debit and credit cards
*Please note that there is a 4% service fee charged by a third-party company, Government Window, LLC, to cover the cost of the secure and convenient payment service accepting all major debit and credit cards online, in person and by phone.
Call (404) 559-6226 and your call will be directed to the appropriate person.
Approximately 7-10 business days after you receive your citation(s), you may obtain your fine amount by calling the Court Services Department at (404) 559-6250 or by utilizing our automated IVR service at (844) 847-1745. Fine amounts may also be obtained online at www.eastpointcity.org. Please note there are instances in which a court appearance is required, and fine amounts cannot be determined by court personnel. If so, you will be informed by the Clerk, and/or your citation will be marked accordingly
Complete a Request for Disposition form in the Clerk’s Office. Requests may take up to three (3) business days to complete, and there is a $2 fee for certified copies.
For your convenience, there are several methods of payment that can be used to pay your citation (s) prior to your court date:
Methods of Payment
- Online Bill Pay at www.eastpointcity.org/customer-care/online-bill-pay/.
- Automated IVR Service by dialing (844) 847-1745
- Payments are accepted in person between the hours of 8:30 AM to 4:30 PM at the East Point Municipal Court located at 2727 East Point Street
- Mail payments to East Point Municipal Court, 2727 East Point Street, East Point, Georgia 30344. Please note that we do not accept checks. Acceptable forms of payment are cash or money order. DO NOT MAIL CASH. The City is not responsible for any cash lost in the mail.
* Please note that paying by mail or online may result in points being assessed to your driver’s history.
** Please note that there is a 4% service fee charged by a third-party company, Government Window LLC., to cover the cost of the secure and convenient payment service accepting all major debit and credit cards online, in person and by phone.
In order to have your case re-set, you must appear in court and speak to the Judge or Solicitor. No Exceptions!
You should dress appropriately for court (no tank/halter tops, muscle shirts, shorts, ragged clothing, etc.). Please see the dress code located in the “Basic Rules of Conduct.”
Come to the East Point Police Department and speak to an Officer.
No. All cases occurring from the same incident must be addressed together. You may come to court and address each citation before the presiding judge.
Some cases require a court appearance, but most offenses do not. If your citation is marked “Must Appear” then you are required to appear in court and will not be able to pay fines in advance and/or online.
The information below is NOT legal advice as you have many rights available to you.
- Plea of Guilty: An admission of guilt. Depending on the offense, this plea may apply points to your driver’s history or have other adverse effects.
- Plea of Not Guilty: By pleading not guilty, you may request a bench trial, or if applicable, you may request your case be bound over to Fulton County for a jury trial.
- Plea of Nolo Contendere: (Often known as Nolo or No Contest): This plea is only available once every five (5) years and is discretionary. This plea requires your appearance in court.
Your Arraignment (first appearance) date is provided by the police officer or jailor. The Judge will make extensive announcements concerning your rights, and what to expect during your first appearance. It is highly recommended that you attend and listen closely to the Judge’s announcement. At that time, you may plead guilty and pay your fine(s), or have an opportunity to speak with the City Solicitor to discuss your case. If you plead not guilty, your case will not be tried on this day. However, you will be given a new court date for your trial at which time the police officer will be present.
If you fail to appear in court, a contempt fee of $200 will be added to your case. In addition, your driver’s license may be suspended, or a warrant issued for your arrest. You will also be required to pay the full amount of your citation(s) along with the contempt fee before any warrants or suspension will be recalled.
If you fail to appear for court and do not pay your fine before you’re scheduled court date, you will be subjected to serious penalties. Your privilege (license) to drive will be suspended and the court will issue a warrant for your arrest.
If you fail to appear for court and have not paid your fine prior to your court date, you will be subject to serious penalties including suspension of driver’s license, by the Department of Drive Services, and the court may issue a warrant for your arrest. To avoid arrest and license suspension, you may be required to post a cash bond (amount of the fine) plus an additional $200 penalty for failure to appear in court. You will then be given a new court date. However, should you decide not to come to court or you are found guilty as charged, the bond you paid will be forfeited and the case will be closed.
- Aggressive driving
- All city nuisance/code enforcement offenses
- All under 21 offenses (Anyone between the ages of 17-20 are encouraged to bring a parent)
- All accident offenses (unless proof of claim shown)
- All alcohol offenses (except Open Container)
- Any other charge that may result in jail time and/or license suspension
- Attempt to elude an officer
- Disorderly conduct
- Furnishing alcohol to a minor
- DUI (Driving Under the Influence)
- Hit & Run
- Habitual violator offense
- No insurance
- No license
- Passing a loading/unloading school bus
- Possession of alcohol by a minor
- Possession of a concealed weapon
- Reckless driving
- Speeding more than 30 MPH over posted speed limit
- Driving with suspended registration
- Driving with suspended license
- Vehicular homicide/serious injury
- VGCSA (Violation of Georgia Controlled Substance Act)
If you are indigent and meet the requirements, the court may appoint an attorney to represent you. However, the court requires completion and submittal of an application and financial statement, and a decision will be made upon review of the required documents. An application may be requested when you appear for your arraignment or it may be picked up at the Court Services Office. There is a $50.00 non-refundable application fee.
The following circumstances will delay the disconnection of utility services:
When the forecast temperature is below 32°F for a 24-hour period beginning at 8 AM on the date of the scheduled service disconnection.
If prior to 8 AM on the date of the scheduled disconnection, a Heat Advisory or Excessive Heat Warning is in effect or is forecasted to be in effect by the National Weather Service.
A serious illness that would be aggravated by the disconnection provided the customer notifies Customer Care or the East Point Fire Department of this condition in writing, and provides a written statement from a physician.
Disconnection for Multi-Family Dwellings:
The Department of Planning and Community Development is required to provide at least two (2) days written notice prior to any proposed utility disconnection to tenants of multi-family dwellings where the landlord is responsible for payment of utility services posted conspicuously on the premises when personal service cannot be made.
A payment plan may be granted every six (6) months upon a finding of good cause by Customer Care, and to the extent that there is not already an outstanding payment plan in place. A payment arrangement may be granted up to three (3) times a year. Call Customer Care at (404) 270-7010 to set up an arrangement.
Yes, only if your account is current.
No. Currently, we do not accept online payments, or payments via phone to re-establish service. You must visit the Customer Care Department. Once payments are received, services will be restored before the next business day.
No, reconnections cannot be made after-hours. Payments to reestablish or for reconnections can be processed through 4:30 p.m. Office hours are 8:00 am – 4:30 p.m., Monday – Friday.
Budget Billing is based on the average of your actual consumption for the last 12 months. You will be billed in equal amounts for 12 months.
Applicants must apply in person and provide the following: name, social security number, date of birth, address and mailing address (if different), driver’s license or government picture I.D., lease agreement (for lease or rental), deed or settlement statement for owners (please refer to information on requirements for establishing new services). In addition, a deposit is required at the time of application. The deposit amount may vary based on the customer’s credit score as determined by a credit check. The following charges will be applicable at the time of application.
Fee Requirements Credit Checks
$5.00 Credit Check
15% Discount Excellent utility credit score
7.5% Discount Good utility credit score
0% Discount Medium and below utility credit score
Max Fee Customers who do not wish to have their credit checked
Unfortunately, if a bill is not paid services will be interrupted regardless of financial or medical situations. However, consideration is given to temporarily delaying service interruption for certain qualifying life support equipment, and customers who are experiencing a hardship (See page 18 Sec. 8-2011 Service Termination or Cut-off for equipment details Hardship). If you cannot pay your bill in full or on time, contact Customer Care at (404) 270-7010 before a bill is due to discuss options available.
Yes. Budget billing offers a set payment each month. If you have a good payment history, you can apply for this program by calling Customer Care at (404) 270-7010 or visit the Customer Care Department in person.
Currently, bills can be paid via mail, in-person, by phone (via the Interactive Voice Recorder [IVR]), or online (via Click2Gov).
Listed below are several reasons why utility services can be disconnected:
- Failure to pay a bill within 45 days from the statement date.
- Upon customer request.
- When service to the customer constitutes an immediate hazard to persons or property.
- By order of the court, or any other authorized public agency.
Both the Office and Drive thru are open from 8 AM to 4:30 PM, Monday thru Friday for payments and fees incurred to re-establish service. Customer Care is located at 2791 East Point Street, East Point, GA 30344.
The budget billing program can help you by reducing the seasonal fluctuation of your utility bill for all services provided by the City of East Point. Each month, for 12 total months, you will have a set utility bill.
If during the past 12 months your budget charges are more than your actual, the overpayment will be applied to your account as a credit.
If during the past 12 months your budget charges are less than your actual, a charge for the difference will appear on your 12th bill. The amount due is expected to be paid on the due date indicated on your billing statement.
Delinquent accounts are not eligible for the budget billing program. An account that becomes delinquent will be removed from the budget billing program.
Notify the Customer Care Department, as soon as possible, so the situation can be rectified if your utility services have been disconnected in error.
On the anniversary date of your sign-up (12th bill), your bill will be recalculated according to your actual consumption.
You must complete an application by 3:00 p.m. to have utility service started the same day. Otherwise, service will be scheduled for the next business day. Additional fees are also required, which include $40.00 for same day service, plus the required deposit and establishing fee.
We take credit cards, debit cards, cash, checks and money orders. Payments made online and via phone can be made with credit and debit cards. You can pay online at https://www.eastpointcity.org/. Click “Online Payments.” Otherwise, call (404) 270-7010 to pay by phone.
Open enrollment for budget billing is year round.
Residential customers in good standing with no delinquent payments in their payment record for a one (1) year period may choose to sign up for budget billing for a full 12 month period.
Factors such as seasonal temperature variations, malfunctioning thermostats, and additional people in a household can cause increases. For more detailed information, contact Customer Care at (404) 270-7010.
Yes. The City has HUB Zones, Opportunity Zones and Enterprise Zones. For more information, please contact the Department of Economic Development at (404) 270-7057.
No, the City does not have property available for sale.
Yes. In 2016, the Department of Economic Development launched the Small Business Incentive Program designed to help small businesses and entrepreneurs lower the cost of doing business. The incentives target companies with 9 employees or less. The incentives attract small business to the City and spur existing business growth within the City. In addition, the City hosts many events throughout the year to help promote small business success.
Yes. The Department of Economic Development offers a variety of business incentives aimed at attracting business investment and stimulating job creation. Check out some of the advantages of locating a business here.
No. The City does not offer grants to business start-ups or business locations, but does offer business incentives to help businesses succeed. For more information, please contact the Department of Economic Development at: (404) 270-7057.
In order to do business with the City, one must first become a vendor by registering his/her business on the vendors list. For more information, reach out to the City’s Contract and Procurement Department at (404) 270-7824.
You can list your home, business or property at the Georgia Film Office. To be considered, you can send digital photos by using the department’s location submission form. They’ll review your photos and, if approved, your property will be added to the State’s location photo database. All locations are placed in a secure, password-protected database (Reel-Scout) and sent to the State’s clients upon request.
Building Permits can be obtained in the Planning & Community Development Department, located at: Jefferson Station, 1526 E. Forrest Ave., Suite #100, East Point, GA 30344.
Business Licenses are available thru the Planning & Community Development Department at: Jefferson Station, 1526 E. Forrest Ave., Suite #100, East Point, GA 30344.
East Point Fire
No. There is a year-round ban within the City limits of East Point.
Yes. To schedule, contact our Training Division at (404) 559- 6401.
Yes. A Certificate of Occupancy is required to start a business. To schedule, contact the City’s Department of Planning and Community Development at (404) 270-7030. Inspections are conducted every Tuesday between 9:00 a.m. and 3:00 p.m.
The Fire Code determines the number of exits based upon square feet of the business and the occupancy type.
The Fire Code determines the need for emergency lights by occupancy type, and if the business is new or existing.
Residents of the City of East Point can call (404) 559-6401 to schedule an appointment for the installation of either detector.
Call the Fire Department at (404) 559-6401 to schedule a free home inspection.
To obtain a Fire Report, contact the Fire Prevention Division at (404) 559-6401. A State approved ID and proof of residency will be required to receive the report. The report can be picked up at 2727 East Point Street, East Point, Ga 30344 in the Law Enforcement Center.
Call the Customer Care Department at (404) 270-7010.
The Fire Code determines the number of exits based upon square feet of the business and the occupancy type.
Extinguisher placement is determined by the hazards in the building.
The Fire Code requires at least a three (3) foot clearance.
There is no cost for services received from the Fire Department. These services are funded from the tax base of the City of East Point. If you or a family member are transported to a medical facility, the private transport provider will charge for services.
No. Try leaving some food at the bottom of the tree and wait for the animal to come down on its own.
An inspector is looking to make certain that all means of egress (Exists from a room and building) are clear and to make sure that all required and proper fire protections are in place. In addition, inspectors check to make certain that all fire protection systems and equipment have been tested by a certified company.
The leading cause of fires in the home are improper usage of portable heaters and candles, storage of opened gas cans near the hot water heater, unattended fireplaces and smoking in bed. During the holiday season, another cause of fires are unattended Christmas trees.
Please visit our Community Programs page for a comprehensive list of our offerings.
Remain calm. Turn on your signal, and safely pull to the right. Remember that a Fire Truck cannot stop as quickly as your vehicle. Avoid making sudden movements.
Contact our Administrative Office at (404) 559- 6401. There are certain qualifications that must be met.
Blood pressure checks are available at any of our Fire Station Locations.
Business inspections are conducted annually to make certain a business is free of possible fire hazards.
East Point Police
There are no age restrictions, however you must be 21-years-old to apply to become an officer with the East Point Police Department.
As soon as you are hired by the East Point Police Department and complete processing, you are paid as a Police Officer 1 which is the rate for newly hired officers with no prior Georgia Law Enforcement experience.
We have a very competitive pay scale to other agencies within the Metropolitan area. The City of East Point additionally pays $2,500.00 for officers with a Bachelor of Science Degree and $1,500.00 for officers with an Applied Associates Degree.
Please submit your application online through the City’s website, https://www.eastpointcity.org/. Someone from the City of East Point Police Department’s Background and Recruitment Unit will contact you further about arranging an interview and starting your background process.
Section 10-2033: “Junked Motor Vehicle” shall mean any vehicle which is without current registration, without current license tag, or which is one or more of the following:
- Partially dismantled
Section 7-7003 (b): It shall be unlawful to place an automotive vehicle, boat, or trailer, motor coach, camper or similar type vehicle on a front, side or rear yard.
Section 7-2005: No debris resulting from repairs, remodeling or construction will be moved by the city, but must be disposed of by the contractor, owner of the property or other person having such work done.
Section 7-2002: All garbage must be deposited in plastic bags securely tied with appropriate closure strips so that the contents thereof do not spill and placed in city issued plastic cans designed for garbage disposal.
Section 7-2003: Garbage cans shall be removed from the curbside no later than 8:00 p.m. on the day of the scheduled pickup.
Section 7-7003: It shall be unlawful for the occupant of premises or the owner of premises to have or to place any of the following on said premises to the extent and in a manner that could threaten or endanger the public health, safety, or welfare or could adversely affect and impair the economic value of adjacent property.
- Any accumulation of litter, debris, garbage, dead trees, excessive leaf accumulation or animal excrement on any front, side or rear yard or any porch, or underneath any building or in any accessory building.
- Any object or objects on the front yard or on a front porch of residential, commercial, or industrial.
- Any object or objects on the side or rear yards, or on side or rear porches or underneath any building or in any accessory building unless such objects are completely enclosed within a building or are enclosed with a solid fence of such height that the objects are completely screened from the view of persons or adjacent property and to passers-by on public rights-of-way.
- Any grass or weeds of a height of six (6) inches or more or any unkept vegetation in any front, side or rear yard.
Section 7-3055: Within the corporate limits of East Point it shall be unlawful for the owner or any other person having custody of any dog or other canine animal, to allow or permit such dog to go off the premises of the owner or such other person having custody of the animal unless such animal shall be securely under leash by the owner or some other competent person.
Standard Building Code
Section 10-3001: Any owner, authorized agent or contractor who desires to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert, or replace any electrical, gas, mechanical or plumbing system, the installation of which is regulated by the technical codes, or to cause any such work to be done, shall first make application to the building official and obtain the required permit for the work.
The non-emergency number is (404) 761-2177.
A budget amendment is an ordinance adopted by the City Council which alters the adopted budget by appropriating additional monies to a particular department, decreasing appropriations to a particular department, or transferring funds from one department to another.
A budget appropriation is a specific amount of money that has been approved by the City Council for use in a particular manner.
A capital improvement budget is both a short and long-range plan for the construction of physical assets, such as buildings, streets, sewers, as well as vehicles and equipment.
A fiscal year is a 12-month operating cycle that comprises a budget and financial reporting period. The City’s fiscal year begins on July 1st and ends on June 30th.
When the City adopts its annual budget, it determines the tax rate that must be applied on property in order to generate the necessary revenue in addition to all other sources that are available. The adopted tax rate for the City of East Point for the 2014 tax year is 15.00 mills, or $15.00 per $1,000 of taxable value. The Fulton County Tax Assessor establishes the taxable value of all property in the City. The City has no control over the taxable value of property; it only has control over the tax rate that is levied.
One mill is equal to $1 for each $1,000 of assessed property value. Property taxes on a $100,000 home to which the $2,000 homestead exemption is applied would be, with a millage rate of 15.00 mills, $570.00.
An enterprise fund earns its own revenues by charging customers for the services that it provides. It receives no tax funds.
An operating budget is an annual financial plan for recurring expenditures, such as salaries, utilities, and supplies.
There is no difference. They are different names for the same tax.
The budget is an annual financial plan for the City of East Point. It specifies the level of municipal services to be provided in the coming year and the resources, including personnel positions, capital expenditures and operating expenses needed to provide these services. It reflects the policies and priorities set by the Mayor and City Council.
No, only online applications are accepted.
Resumes submitted without being attached to a job application for an advertised job are discarded and not kept on file.
The response time varies by department and is dependent upon how many applications we receive for the job opening and the time it takes to review them. Only applicants who are selected to interview will be contacted.
If you are injured on City of East Point property you should contact the East Point City Clerk’s Office located at 1526 East Forrest Avenue, Suite 400, East Point, Georgia 30344.
Call the police and obtain the name of the City’s driver, driver’s telephone number and the name of the department in which the employee works. Contact the East Point City Clerk’s Office located at 1526 East Forrest Avenue, Suite 400, East Point, Georgia 30344 to obtain a “Report and Proof of Claim” form. The City Clerk will forward the Notice of Proof form to the Law Department and a representative from the Law Department and/or the City’s Third-Party Claims Administrator will contact you regarding your injuries, if any, and/or property damage.
Office of Communications
- CodeRed: The City of East Point in association with the Emergency Communications Network, has established a high-speed notification system that can alert residents through phone of immediate or pending dangers or threats. The system is CodeRed, and it is designed to accurately and reliably deliver critical information that is essential for life safety. For non-emergencies, CodeRed will be used between the hours of 8:00 a.m.-9:00 p.m. For emergencies, the hours may vary depending on when emergencies occur in the City. The system is also used by the National Weather Service to alert residents of dangerous weather conditions. To register your phone number for weather warnings through CodeRed, visit the City’s website, www.eastpointcity.org and click on the CodeRed tab. (hyperlink to CodeRed page)
- Access East Point App: The City’s “Access East Point App” gives residents the opportunity to report non-emergency issues to the City. This app provides quick, easy, and convenient access to the City of East Point on the go. Users can report potholes, graffiti, damaged street signs, code violations and more with this app utilizing SeeClickFix Technology. By registering your email address, residents can receive notifications on emergencies and events from the City. Go to your app store to download this free app.
- EPTV 22: EPTV 22 is the City’s Municipal Access Cable Channel. This channel provides viewers full coverage of City Council Meetings, Planning & Zoning Meetings, as well as broadcasting informative programs and vital information. Videos on EPTV 22 can also be seen on our Facebook Page, website, and YouTube channel.VERGE: VERGE is the City’s monthly newsletter to keep residents informed about events, new projects, and accomplishments in the City. The newsletter is inserted into residents’ utility bills and can also be found on the website under the Newsroom tab.
- City’s Website: All information regarding the City and its departments can be found on the City’s website, www.eastpointcity.org.
- Social Media: Follow us on our Social Media sites (Facebook, Twitter, Instagram, and Snapchat) @cityofeastpoint
Parks & Recreation
Recreation center, park or pavilion requests can be facilitated at Jefferson Park Recreation Center, the Administrative Office.
Payments may be made by cash, money order or credit card.
In certain cases, scholarships may be issued to qualified residents. Arrangements must be made prior to the deadline of the activity.
Limited transportation may be provided for tournaments and/or for select field trips associated with programs.
Registration for programs can be facilitated at Jefferson Park Recreation Center and the Administrative Office or online.
Administrative Office hours are Monday through Friday, 9:00 a.m. – 5:00 p.m.
1431 Norman Berry Drive, East Point, GA 30344
Yes. Bagging is always recommended, and is required from March through September. As a reminder, yard trash (e.g. tree trimmings and twigs) is required to be bagged, bundled and containerized year-round, and should not exceed 50 pounds per bag, bundle or container.
Leaves should be placed by 7:00 a.m. according to your regular sanitation collection.
Sometimes parked cars in the road can prohibit crews from reaching leaf piles. Residents also may miss pick-up because of leaves raked after the street has been serviced. Pick-up can be scheduled under these circumstances. However, the City will not service a scheduled pick-up request until the entire route has been completed.
The collection schedule is altered. Leaf pick-up is scheduled the day following a major holiday. The City observes the following holidays:
- New Year’s Day
- Martin Luther King Day
- Fourth of July
- Labor Day
- Day Before Thanksgiving
- Thanksgiving Day
- Day Before Christmas Eve
- Christmas Eve
- Christmas Day
Leaves must be placed in the space behind the curb, and not blocking the sidewalk or in the roadway.
Yes, dead animals must be placed in a plastic bag at curbside for pick up. You must call the Solid Waste Service Division to schedule pick up.
You can contact the City of East Point’s Solid Waste Division at (404) 270-7140.
To obtain a recycling bin contact the City of East Point’s Solid Waste Division at (404) 270-7140.
The cost for bulk trash collection is $35.00 for the first item, and $10.00 for each additional item.
Refrigerators must have Freon removed prior to disposal. Lawnmowers must have gasoline and oil removed prior to disposal.
The following items are not permitted:
- Branches/tree trimming
- Flammable material
- Hot ashes/ coals
- Construction debris
- Remodeling debris
- Demolition debris
The items permitted for recycling are:
- Aluminum Cans
- Steel Cans
- Office Paper
- Plastic water bottles and jugs
- Phone Book
- Tree trimmings must be no more than 5 feet in length and 5 inches in diameter, and containerized.
- Grass clippings and leaves must be bagged in brown paper bags, cardboard boxes or containerized in a rubber or metal container no longer than 45 gals, and weigh 50 lbs or less.
- During leaf vacuum collection season (Oct. 1st thru March 1st) leaves can be placed behind the curb for leaf vacuum collection.
- Collection of tree trimmings larger than 5 feet in length and 5 inches in diameter per bundle or container will have a minimal cost of $50.00 and $10.00 per cubic yard thereafter.
- Garbage/ Trash pick up
- Yard Waste Pick up
- Bulk pick up
- Dead Animal Collection
Pickup for recycles are scheduled bi-weekly on the solid waste collection day.
All refuse containers are to be placed curbside on collection day no later than 7:30 a.m. Paper, cans, and other typical household garbage are considered refuse and can be placed in the refuse container. According to the City ordinance, all refuse should be bagged, and placed in the refused container for collection. Please do not park within five feet of refuse containers. Do not place containers in proximity to mailboxes or other structures on collection day.
Bulk Trash can be dropped off at the East Point Transfer Station, located at 3125 South Martin Street, Free of Charge.
Citizens who wish to recycle cardboard, magazines, and plastic bottles can do so by taking items to 3125 South Martin Street, to the East Point Transfer Station free of charge Mondays thru Fridays at 8:00 a.m. to 3:30 p.m. and Saturdays at 8:00 a.m. to Noon.
Water & Sewer
Citizens may observe East Point crews working at fire hydrants allowing water to run into the street. It may appear we are ignoring our own water conservation philosophy. However, the process of periodically “flushing” fire hydrants is an important preventative maintenance activity to insure the integrity of the water system and deliver the highest quality water to our customers.
Your water pressure may be low due to the flushing of fire hydrants, which lowers the water pressure in the area that is being tested. This issue will be rectified once flushing is completed.
Water discoloration or turbid water is caused by the stirring of sedimentation in the water main when hydrants are flushed.
Run all faucets within your home for approximately 3-4 minutes or until water clears.
Yes. The discoloration is caused by harmless mineral deposits which settle in the water main and are stirred during the flushing activity. The water is harmless due to the amount of chlorine that is flushed through the lines.
No. Please run all water inside the home for approximately 3-4 minutes or until water clears. You should check water clarity by capturing a sample from the washing machine in a clear glass or container. If water is cloudy or discolored, please do not wash laundry.
If water does not clear, please contact The City of East Point Water Treatment Plant at (404) 270-7145.
Sewer spills can potentially cause long term damage to the environment. You can help prevent them by:
- Never discharging oil or grease down garbage disposals, drains or toilets
- Perform periodic maintenance on your service lateral
- Repair structural problems on your service lateral
- Disconnect illegal connections to your service lateral including yard and roof drains
- Be selective with landscape planting materials that do not have aggressive root systems
Most importantly, if you are planning to have preventative and or corrective maintenance work done on your service lateral, please contact the Water & Sewer Division at 404. 270. 7189. A member of the Sewer Collection System crew will be dispatched to inspect the public sewer to ensure debris removed from service laterals do not block flow in the main public sewer line. The crews have the equipment to remove this debris from the public sewer before it causes a main line blockage. There are no charges for this service.
The utilities division is a 24/7 live unit that responds to all emergencies. You would need to call the Radio Room at (404) 761-2179.
Sewage spills can be very noticeable, usually gushing water from a manhole, or a slow water leak that may take time to be noticed. Don’t dismiss wet areas that cannot be accounted for. Be aware of the following:
- Drains backing up inside the building
- Wet ground and water leaking around manhole lids on your street
- Seeping sewage (water) from service lateral clean outs and outside drains
- Unusual odorous wet areas such as sidewalks, external walls, ground and or landscape around buildings
Each property is connected to the public sewer system by means of a service lateral. The property owner is responsible for the maintenance and repair of the service lateral to the point of connection to the public sewer line. Should a backup or overflow of sewage occur in the service lateral, the property owner or tenant must take immediate steps to clear the obstruction and to stop the discharge of sewer from their property. Allowing sewage to discharge into a gutter, storm drain or onto public property is a violation of State Health, Safety and Water Codes. In the event of a blocked service lateral please contact the City Utilities Divisions at (404) 761-2179. A member of the sewer collection system crew will be dispatched to inspect the public sewer to ensure debris removed from service laterals do not plug the main public sewer line. There are no charges for this service.
Grease and oils discharged into the sewer system attach to the walls of pipes and solidifies. With each discharge another layer forms until eventually the flow of water in the pipe is restricted and begins to back up causing an overflow.
By following the tips listed below you are well on your way towards maintaining a healthy service lateral and preventing costly maintenance and cleanup activities resulting from sewer backups caused by grease:
- Pour spent household cooking oils and grease into containers and dispose with solid waste.
- Wipe excess oil and grease from cooking pans with paper towel and dispose with solid waste.
Restaurants and Commercial establishments have grease and oil traps or interceptors to keep grease and oils out of sewer pipes. To work correctly this equipment must be:
- Sized correctly to handle expected amounts of grease.
- Installed properly per codes.
- Maintained properly by having them cleaned and serviced regularly.
For additional information, you may contact the Water & Sewer Division, in person, at 1526 E. Forrest Ave. Suite 400 East Point, Ga 30344 or by phone at 404. 270. 7189 and ask to speak with someone in the Water & Sewer Division for assistance. Our office hours are Monday through Friday 8:00 a.m. to 5:00 p.m.
- Grease is the most common cause of pipe blockages
- Grease builds up and eventually blocks sewer pipes
- Grease enters the sewer system from household drains and from poorly maintained commercial grease traps and interceptors.
- Structure problems caused by roots in the sewer lines. Roots enter the sewer line through cracked or broken pipes seeking moisture. Once established, roots continue to grow and expand in the sewer line eventually causing a blockage.
- Infiltration of groundwater and rainwater into the sanitary sewer system. Infiltration is a result of pipe defects or illegal connections of yard and or roof drains connected to the sewer system. Infiltration surcharges the sewer line exceeding its capacity causing overflows.
- Maintenance on service laterals. When preventative and or corrective maintenance is performed on your service lateral, debris such as cut root balls or grease are pushed from the service lateral into the public sewer. Once in the public sewer this material tends to obstruct the flow of sewage eventually causing a blockage that can result in an overflow.
- Roots can have a major impact on sewer lines. If your sewer lateral is close to a tree you need to consider scheduled maintenance to keep the sewer lateral free of roots.
Sewage spills occur when the wastewater transported in underground pipes overflows from a manhole, broken pipes and or service lateral clean outs. Sewage spills can potentially cause health hazards, cause damage to homes, businesses, threaten the environment, local waterways and beaches