Water & Sewer > Divisions > Meter Services

The Meter Services Division is under the Water and Sewer Department funded by revenues generated from the sale of water measured by residential and commercial meters. Measured water consumption is also the basis for determining wastewater service charges. The accuracy and accountability of these water meters are very important factors in the city’s efforts to maintain competitive water and wastewater rates and to meet funding needs. As long as meters accurately measure water use, customers can be assured that they are paying only for the water and wastewater service they receive.

Although the Meter Services Division’s responsibility primarily begins and ends at the water meter, staff are more than happy to answer any questions customers may have about their water meter. It is important that we work as a team with you, our customers, to help you get the most for your money. It is also important to remember that water is precious. We all must work together to conserve this important natural resource.

Water Meter Calibrations

Water meters tend to deteriorate with age, resulting in inaccurate readings. Meters are often damaged or do not record water use at all. Inaccurate readings result in inaccurate information about water usage, which impacts system audits and leak detection efforts. Accounting for all water should be the number one priority for the Water and Sewer Department.

Larger meters in the City’s water distribution system and wholesale customer meters should be calibrated on a regular basis as tested for accuracy at scheduled intervals. This is done by an independent contractor.

Our Meter Calibration and Replacement Program schedule includes milestones demonstrating steady and continuous progress toward compliance with the EPD’s metering requirements. The Water and Sewer Department must be able to report the status of its metering activities, when required by EPD.