The Support Services Division manages administrative functions that support Uniform Patrol and Investigative Services. The responsibilities of the Support Services Division include jail operations, E-911 Communication Services, property and evidence, records management and permits, crime scene services, community policing unit, building maintenance and fleet maintenance. In addition, the reserve unit is assigned to the Support Services Division.
While the personnel in the Support Services Division is not as visible as our uniformed personnel, these individuals play an equally important role in the delivery of police services to the community.
The East Point E 9-1-1 Communications Center operates 24 hours a day, 7 days a week. Dispatchers work 8 hour shifts providing around the clock dispatching services for police, fire, and public works. The E 9-1-1 Center provides support and routes calls for medical emergencies to paramedic services and coordinates joint responses when needed.
The E 9-1-1 Communications Center is staffed to provide both emergency and non-emergency police and fire services for in a professional and expedient manner. Dispatchers are almost always the first contact the public has with the Police or Fire Department. They are required to evaluate and prioritize the incoming calls for service, and make referrals to other agencies when appropriate. They are responsible for dispatching calls for service to police officers and fire personnel, tracking the location of field units and monitoring their safety. Each call received is entered into a Computer Aided Dispatch System (CAD). In a years’ time, Communications Dispatchers handles over 68,000 incoming phone calls. Of those, more than 22,000 were high priority calls.
In addition to dispatching, dispatchers also process paperwork to be forwarded to the Georgia Crime Information Center and the National Crime Information Center which includes entries of look outs for wanted persons; missing or endangered persons, runaways, stolen and recovered property to include firearms, stolen and recovered abandoned vehicles; lost, stolen and found guns; and verifying whether property submitted to pawn shops are stolen, and much more.
The East Point Municipal Jail operates with a minimum of three jailers per shift. The East Point Jail has a total capacity of 109 inmates. Inmates who are charged with state offenses are transported to the Fulton County Jail.
Attorneys may visit their clients from 9:00 AM to 8:00 PM daily. Valid identification and a Bar card must be presented before the visit.
Visitation hours are on Saturdays and Sundays from 9:00 AM to 11:00 AM and from 1:00 PM to 3:00 PM.
*Inmates must complete four full days in jail before they are allowed visitors.
The Records and Identification Section is responsible for the processing of crime scenes, fingerprinting services, inmate processing, and maintains all incident and accident report files.
Police Accident and Incident Reports can be obtained from the Records and Identification Section, Monday through Friday from 8:00 AM to 4:30 PM. The Records and Identification Section also provides various other services to the public, such as fingerprinting, criminal background checks, and various permits.
For more information regarding the services provided by the Records and Identification Section, please call (404) 559-6238.