New to East Point?
|The City of East Point Customer Care Department will be visiting the H.J.C. Bowden Senior Facility to answer any questions that customers may have regarding their bills. The facility is located at 2885 Church Street, East Point, GA 30344. We will be available on July 31, 2015 from 10:00 a.m. until 1:00 p.m.
Due to a third party mailing error, the City's website and telephone payment systems will not be available for payments until September 1, 2015. If you have any questions, please phone (404) 270-7010 or (404)270-7113. Thank you for your patience.
The Customer Care Department is the latest department created by the City Council. Customer Care is a department that supports our major utility services (Electric, Water, Sewer, Solid Waste) and is comprised of three different divisions; Meter Services, Customer Service and Collections. The Department consists of nearly 40 full-time employees, waiting to serve the needs of our customers.
Our Promise To Customers
- To provide exceptional customer service by being professional, courteous and competent at all times
- To be responsive to customer requests and concerns
- To offer tips and recommendations that save our customers money
- To continuously identify ways to make our operations more efficient
- To establish a strong relationship with our residential and commercial customers
- To be accountable and responsible for the services that we provide
2791 East Point Street
East Point, Georgia 30344
Office Phone: (404) 270-7010
Come by our offices located at 2791 East Point St. to establish your services. Our business hours are 8:00 a.m. until 5:00 p.m.
Same Day Service
All applications should be completed and submitted by 3:00 p.m.
Next Day Service
All applications should be completed and submitted by 4:00 p.m.
Winter Energy Saving Tips(Click)
Door Hanger on your door?
Someone from our Customer Care team has visited your home. You can find the purpose of our visit indicated on the door hanger
. If you have more questions regarding our visit, please feel free to contact our Customer Care team at (404) 270-7010.
If you have questions regarding your utility consumption and/or bill, please contact our department at (404) 270-7010.
Mr. Kelvin Miller, Interim Director of Customer Care
Ms. Chandra Brooks, Office Manager
Ms. Patricia Reed-Clift, Cashier Coordinator
Ms. Michelle Adams, Collections Manager