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Customer Care

Important Message:  
Customer Care's new fax number is 404-559-6387.      

Customer Care will be closed on the following dates at the times listed to conduct meetings with the goal of better meeting the needs of you, our valued customer.  
March 24, 2017         - 11:00 a.m. to 12:30 p.m.
June 23, 2017           - 11:00 a.m. to 12:30 p.m.     
September 22, 2017  - 11:00 a.m. to 12:30 p.m.      
November 22, 2017   - 11:00 a.m. to 12:30 p.m.   
December 21, 2017   - 11:00 a.m. to 12:30 p.m. 
would like to inform our residents that our Meter Readers are now reading meters on Saturdays and Sundays.  
Customer Care is a department that supports our major utility services (Electric, Water, Sewer, Solid Waste) and is comprised of three different divisions; Meter Services, Customer Service and Collections. The Department consists of nearly 40 full-time employees, waiting to serve the needs of our customers.

Our Promise To Customers

  • To provide exceptional customer service by being professional, courteous and competent at all times
  • To be responsive to customer requests and concerns
  • To offer tips and recommendations that save our customers money
  • To continuously identify ways to make our operations more efficient
  • To establish a strong relationship with our residential and commercial customers
  • To be accountable and responsible for the services that we provide
   Customer Care Logo
2791 East Point Street
East Point, Georgia 30344
Office Phone: (404) 270-7010
New to East Point?
Hours of Operation: 8:00 a.m. until 5:00 p.m.
Come by our office located at 2791 East Point Street to establish your services. 

Same Day Service 
Applications will not be accepted after 3:00 p.m. for Same Day Service.  

Next Day Service
Applications will not be accepted after 4:00 p.m. for Next Day Service.

Winter Energy Saving Tips

Door Hanger on your door?
Someone from our Customer Care team has visited your home. You can find the purpose of our visit indicated on the door hanger. If you have more questions regarding our visit, please feel free to contact our Customer Care team at (404) 270-7010.
If you have questions regarding your utility consumption and/or bill, please contact us at (404) 270-7010. 

Mr. Kelvin Miller, Customer Care Manager 
Ms. Chandra Brooks, Office Manager
Ms. Michele Adams, Collections Manager
Ms. Patricia Reed-Clift, Supervisor  

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2777 East Point Street
East Point, Georgia 30344