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Customer Care

             
                                           IMPORTANT NOTICE

                             Correction of Property Tax Due Date

East Point residents may have received conflicting information regarding the due date on their property tax bills.  We apologize for any inconvenience caused by this error.  Following is the correct information that should have appeared on your bill:

Property Tax Due Date:  December 13, 2015 (When the due date falls on a Sunday, payment is due the following business day).

The 2015 tax bill and storm water fee due date is December 13, 2015.  If you plan to claim these taxes when filing your 2015 tax return, the payment must be received by 12/31/15.

Interest accrues at 1% per month beginning December 15, 2015 until paid in full.                     
 
The Customer Care Department will be closed on the following dates at the times listed to conduct meetings with the goal of better meeting the needs of you, our valued customer.
December 23, 2015  - 11:00 a.m. to 12:30 p.m.
March 25, 2016        - 11:00 a.m. to 12:30 p.m.              
June 24, 2016          - 11:00 a.m. to 12:30 p.m.    

September 23, 2016 - 11:00 a.m. to 12:30 p.m. 
November 23, 2016  - 11:00 a.m. to 12:30 p.m.
December 22, 2016  - 11:00 a.m. to 12:30 p.m.

The Customer Care Department will also be closed in observance of the following holidays:
Christmas Eve:  Closed December 24, 2015
Christmas Day:  Closed December 25, 2015
New Year's Eve: Closed at Noon on December 31, 2015
New Year's Day: Closed All Day January 1, 2016
                            
The Customer Care Department is the latest department created by the City Council. Customer Care is a department that supports our major utility services (Electric, Water, Sewer, Solid Waste) and is comprised of three different divisions; Meter Services, Customer Service and Collections. The Department consists of nearly 40 full-time employees, waiting to serve the needs of our customers.

Our Promise To Customers

  • To provide exceptional customer service by being professional, courteous and competent at all times
  • To be responsive to customer requests and concerns
  • To offer tips and recommendations that save our customers money
  • To continuously identify ways to make our operations more efficient
  • To establish a strong relationship with our residential and commercial customers
  • To be accountable and responsible for the services that we provide
   Customer Care Logo
2791 East Point Street
East Point, Georgia 30344
Office Phone: (404) 270-7010
New to East Point?
Come by our offices located at 2791 East Point St. to establish your services.  Our business hours are 8:00 a.m. until 5:00 p.m. 

Same Day Service 
All applications should be completed and submitted by 3:00 p.m.  


Next Day Service
All applications should be completed and submitted by 4:00 p.m.


Winter Energy Saving Tips
(Click)                                  

Door Hanger on your door?
Someone from our Customer Care team has visited your home. You can find the purpose of our visit indicated on the door hanger. If you have more questions regarding our visit, please feel free to contact our Customer Care team at (404) 270-7010.
 
If you have questions regarding your utility consumption and/or bill, please contact us at (404) 270-7010. 

Mr. Kelvin Miller, Customer Care Manager 
Ms. Chandra Brooks, Office Manager
Ms. Patricia Reed-Clift, Supervisor
Ms. Michelle Adams, Collections Manager  



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2777 East Point Street
East Point, Georgia 30344