New to East Point?
THE CITY OF EAST POINT ESTABLISHED GRACE PERIOD FOR MAKING A PAYMENT WITHOUT ACCRUING ANY LATE FEES WILL END ON AUGUST 31, 2015.
CUSTOMER CARE NORMAL OPERATIONAL PROCEDURES WILL BEGIN ON SEPTEMBER 1, 2015.
As we approach the end of the audit, please be advised that all delinquent accounts will be subjected to interruption as of September 9, 2015, beginning with Cycle 1 and ending with Cycle 18.
Due to a third party mailing error, the City's website and telephone payment systems will not be available for payments until September 1, 2015. If you have any questions, please phone (404) 270-7010 or (404)270-7113. Thank you for your patience.
The Customer Care Department is the latest department created by the City Council. Customer Care is a department that supports our major utility services (Electric, Water, Sewer, Solid Waste) and is comprised of three different divisions; Meter Services, Customer Service and Collections. The Department consists of nearly 40 full-time employees, waiting to serve the needs of our customers.
Our Promise To Customers
- To provide exceptional customer service by being professional, courteous and competent at all times
- To be responsive to customer requests and concerns
- To offer tips and recommendations that save our customers money
- To continuously identify ways to make our operations more efficient
- To establish a strong relationship with our residential and commercial customers
- To be accountable and responsible for the services that we provide
2791 East Point Street
East Point, Georgia 30344
Office Phone: (404) 270-7010
Come by our offices located at 2791 East Point St. to establish your services. Our business hours are 8:00 a.m. until 5:00 p.m.
Same Day Service
All applications should be completed and submitted by 3:00 p.m.
Next Day Service
All applications should be completed and submitted by 4:00 p.m.
Winter Energy Saving Tips(Click)
Door Hanger on your door?
Someone from our Customer Care team has visited your home. You can find the purpose of our visit indicated on the door hanger
. If you have more questions regarding our visit, please feel free to contact our Customer Care team at (404) 270-7010.
If you have questions regarding your utility consumption and/or bill, please contact our department at (404) 270-7010.
Mr. Kelvin Miller, Customer Care Manager
Ms. Chandra Brooks, Office Manager
Ms. Patricia Reed-Clift, Customer Service Supervisor
Ms. Michelle Adams, Collections Manager