Customer Care Department issues bills in 18 billing cycles
. Your actual billing date will vary no more than three or four days during a month. Should you not receive your bill near your normal billing date, please contact us as we cannot accept responsibility for delays in mailing caused by the postal service.
Your billing date is determined by your service location. All billing cycles are arranged geographically to make our meter reading system as efficient as possible.
Our meter readers use a hand-held computer to enter meter readings. This device may ask for verification if the consumption appears to be abnormally high or low. Meter reading accuracy is monitored and is consistently over 99%.