Customer Care: Commercial & Residential Services

The City Ordinance mandates that a deposit and connection fee be required to initiate service for all customers as indicated in the Welcome Brochure.

Requirements for Establishing New Service

New residential service can only be established during the normal business hours of Monday through Friday, 8 AM to 4 PM.
Please refer to the check list below to ensure you have the appropriate documents needed to establish new service.

One (1) document is required from this category:

  • Current Driver’s License
  • Current State Issued Identification
  • Current Military Identification
  • Current United States Passport or Passport Card

One (1) document is required from this category:

  • Original Social Security Card
  • Birth Certificate
  • Current Debit Card
  • Current Credit Card
  • Current Health Insurance Card
  • Current Work Identification with picture
  • Current School Identification with picture
  • Signed Lease by Tenant and Landlord

One (1) document is required from this category:

  • Settlement Statement
  • Warranty Deed
  • Current Tax Bill

Three (3) documents are required from this category:

  • Listing agreement and signature required
  • Management Agreement with two (2) forms of Identification (Please see Categories A and B)
  • Copy of Real Estate License, if providing copy of listing agreement
  • Item(s) required by Category A above
  • Item(s) required by Category B above
  • If the listing or management agreements are in the name of a business, an employee I.D. with picture is required

One (1) document is required from this category:

  • Signed Lease by Tenant and Landlord
Residential Deposit / Fees to Establish Service
  • $5.00 fee required for Credit Check
  • $100.00 to $200.00 deposit based on Credit Check Report
  • $60.00 Establishment Fee. In addition, deposit may be increased based upon the monthly average bill amount.
  • $40.00 Deposit for Same Day Service
Landlord Agreement

For homeowners renting property, there is an opportunity to establish a Landlord Agreement, which is a savings to the property owner. In a Landlord Agreement, the deposit made to establish services remains on the account even when a tenant leaves the property. This deposit allows for an easy transition between tenants, permitting the property owner to avoid paying reoccurring deposit fees to establish service.

Deposit Refunds

Upon termination of service, deposits are refunded partially or in full based on the final reading of the bill. If the final bill is less than the deposit, the difference will be refunded to the customer. However, if the final bill is more than the deposit, the balance must be paid within 45 days after the due date or the account will be sent to Collections.

Termination of Service

The request to terminate service must be in writing, and include a Driver’s License or picture ID. Requests can either be faxed or delivered in person to Customer Care.