Customer Care


The Customer Care Department supports the City of East Point’s major utility services, including Electric, Water, Sewer and Solid Waste. Customer Care is comprised of  three divisions: Meter, Customer Service and Collections. Our mission is to provide excellent customer service to our internal and external customers while following sound fiscal, operational and procedural guidelines.

Customer Promise

  • Provide exceptional customer service by being professional, courteous and competent at all times.
  • To be responsive to customers’ requests and concerns.
  • Offer tips and recommendations that save our customers money.
  • Continuously identify ways to make our operations more efficient.
  • Establish a strong relationship with our residential and commercial customers.

Important Notification

Date Time
March 24, 2017 11:00 a.m. to 12:30 p.m.
June 23, 2017 11:00 a.m. to 12:30 p.m.
September 22, 2017 11:00 a.m. to 12:30 p.m.
November 22, 2017 11:00 a.m. to 12:30 p.m.
December 21, 2017 11:00 a.m. to 12:30 p.m.


Same Day Service

  • All applications must be completed and submitted by 3:00 p.m.

Next Day Service

  • All Applications must be completed and submitted by 4:00 p.m.

New to East Point?

  • Come by our office located at 2791 East Point Street to establish your utility services.

Customer Care Improvement

  • Installation of new ADA doors to better serve individuals with disabilities.
  • Addition of a voice enhancement system (speakers) in all windows on the Front-Line for more effective communication between employees and customers.
  • Handicap station (window) to better serve persons with disabilities.
  • The addition of three (3) Customer Care Specialists to the lobby.
  • Monitors have been installed in the Call Center to track the volume of calls received, handled and average wait times.


Call East Point Customer Care at (404) 270-7010.