Customer Care


The Customer Care Department supports the City of East Point’s major utility services, including Electric, Water, Sewer and Solid Waste. Customer Care is comprised of  three divisions: Meter, Customer Service and Collections. Our mission is to provide excellent customer service to our internal and external customers while following sound fiscal, operational and procedural guidelines.
Welcome Brochure

  • Provide exceptional customer service by being professional, courteous and competent at all times.
  • To be responsive to customers’ requests and concerns.
  • Offer tips and recommendations that save our customers money.
  • Continuously identify ways to make our operations more efficient.
  • Establish a strong relationship with our residential and commercial customers.

The Customer Care Department will be closed temporarily from 11 AM to 12:30 PM on the following dates listed to conduct meetings with the goal of better meeting the needs of you, our valued customer:

  • March 24, 2017
  • June 23, 2017
  • September 22, 2017
  • November 22, 2017
  • December 21, 2017
Same Day Service
  • All applications must be completed and submitted by 3:00 p.m.
Next Day Service
  • All Applications must be completed and submitted by 4:00 p.m.
New to East Point?
  • Come by our office located at 2791 East Point Street to establish your utility services.
  • Installation of new ADA doors to better serve individuals with disabilities.
  • Addition of a voice enhancement system (speakers) in all windows on the Front-Line for more effective communication between employees and customers.
  • Handicap station (window) to better serve persons with disabilities.
  • The addition of three (3) Customer Care Specialists to the lobby.
  • Monitors have been installed in the Call Center to track the volume of calls received, handled and average wait times.